Episode Notes/Resources:
In this episode of Salesforce Simplified we’re talking with Ad Victoriam Solutions’ “AI Guy,” Drew Becker, about Salesforce Agentforce. This customer service tool empowers agents with AI-driven insights, automation, and a unified interface to streamline workflows, enhance productivity, and deliver exceptional customer experiences across channels.
Resources:
Introducing Salesforce Agentforce: A Revolutionary Tool for Customer Support:
https://tinyurl.com/yhkz7ukh
Agentforce Elevates Customer Support with AI-Agents and Human Intelligence:
https://tinyurl.com/5y9j2wan
Leveling Up Customer Support: Is Salesforce Service Cloud the Missing Piece?
https://tinyurl.com/2p9u6fnr