Show hosts Dan Mikulskis and Mary Spencer welcome Claire Walsh to explore the top-of-the-mind issues for individual investors currently and how the investment industry is adapting to changes.
We discuss:
How are individual investors feeling right now?
Current top-of the mind issues for individual investors
Has the “behaviour” of individual investors (eg panic selling) got better over time?
The role of behavioural biases
How individuals actually view investment risk (vs how we in “the industry” might tend to view it.)
How do you build up the right conversations with an individual?
Are there any insights from advising female investors - how is that different to working with male investors?
How do issues pertaining to younger investors, eg those who are in their 20’s or 30’s differ from those further along in the journey?
How is the industry adapting to changes?
One thing to take away
To people in the investment industry: challenging what you can do to be more engaging to your customers. Put yourself in the customers shoes. Don’t always look at everything in the context of our narrow financial services constraints.