ABOUT THE EPISODE
Thank you for joining us for the first episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM publications managing editor Kelly Rehan connects with Susan Milligan, CHAM, CRCR, DDI and R Factor Certified Facilitator, director of patient and guest experience at Ensemble Health Partners.
Susan takes a deep dive into her white paper, “Hooked on a Feeling: Using Empathy to Create a Positive Patient Experience,” defines empathy, shares how Patient Access managers can nurture empathy among their staff and tells personal examples of memorable empathetic experiences in Patient Access.
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MUSIC
Podcast theme, "Pride in Each Other”
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LINKS
*Episode*
https://www.naham.org/page/ConnectionsHookedonaFeeling
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/
