Like Rip Van Winkle, the financial services industry is waking from a long, long dream—make that nightmare—brought on by COVID-19. Thanks to advances in tech, the greater-than-ever need for small business loans and the personal connection angle, community banks could see some of their best business in years. But it will take the guidance of industry veterans to help them change and grow with the times, Jerry Craft, CEO and Co-Founder of Corserv, walks us through what he's seeing in community bank trends and why he came out of retirement to meet the needs of this unique sector.
