For awhile, the hope surrounding AI and banking was beginning to feel more like hype. Then came COVID-19, and fintech turned its attention to keeping up with the unwelcome new realities of sheltering in place. But now, the discussion around AI and banking is once again heating up even as the pandemic winds down. Srinivas Njay, President and CEO of interface.ai, discusses how a new round of AI technology is making banking better for consumers and call centers, even as it begins to open up exciting possibilities in financial wellness.
