Ever since the days the first new hire fell asleep in at an employee orientation, training classes have smacked of monotony, rote memorization, information overload and lists of boxes to check. But what if workers — get this — could actually experience training as something fun? And engaging? John Findlay of LemonadeLXP discusses how happy employees trained in the digital tools banks use can set up customers for satisfaction and success. It all begins with a smart, sharp process that employees look forward to experiencing — and creates a culture of learning.
