COVID19 forced many of us to change quickly to new ways of working. It has required a rapid reassessment of when and how we should continue to deliver great donor and alumni engagement and to consider whether these are temporary or permanent measures. Although COVID19 has presented enormous challenges for most people either at a personal and/or professional level, having our hand forced has in many ways given rise to the realisation that not everything about our new way of doing things is bad. In fact, in some areas adapting and adopting new programs and new methods of delivering has delivered positive change. In this session we will hear from a range of practitioners, sharing case studies of what worked well when the crises first hit, what is here to stay beyond the pandemic, and why. Join Kate Robertson, Executive Director of Advancement at the University of Tasmania, Graeme Mullin, Development Manager at the University of Otago and Lucy Moore, Senior Development Manager at QUT (Queensland University of Technology) to share the best of what we have learned these past 6 months to improve our professional practice for the long term.