Australia’s financial consumer law was recently described by the Australian Law Reform Commission as “a tangled mess” and a “confusing maze” that is “no longer fit for purpose”. A new approach is needed. In this episode, BLS Chair Dr Pamela Hanrahan and Executive member John Keeves talk to Professor Lauren Willis, Centennial Chair of Consumer Law at Loyola Law School in California and a world-renowned expert on consumer regulation, about an alternative performance-based approach to law design.