Implementing new systems into the dealership can have a huge impact on long term success, but it's not a one-sided process. It takes work from both the vendor and the dealership, each of which has unique insights on what it takes to successfully implement change.
On this episode of Connected, Greg talks with Sean Sullivan, general manager at Bill Currie Ford, and Brad Schafer, the founder of ReconTRAC®.
Listen to Brad and Sean's takeaways on:
-What kind of buy-in is needed to make a successful change.
-Who should be included in the decision making process for widescale changes.
-What leaders can do to smooth out the transitional period between two systems.
