Today's Connected is a big milestone — it's episode 150! Greg sat down with Richard Greene, fixed ops director at Parker Lexus, Parker Cadillac, and Audi Little Rock to celebrate.
Richard started his career in service right out of college, and since then he's worked in just about every role in the department. These experiences have helped Richard create an extremely successful service apprenticeship program.
Richard and Greg discuss:
-Recruiting and retaining new technicians.
-Establishing an apprenticeship program that benefits both new and master techs.
-Working with OEMs to increase productivity and build a better experience for customers.
