This week on Connected, Greg's talking with Joe Pytel, general manager of LaFontaine Volkswagen of Dearborn and LaFontaine Hyundai of Dearborn.
Greg and Joe caught up after a recent launch event at the Volkswagen Group of America (VWGoA) office in Auburn Hills, MI, where a GoMoto kiosk was installed and LaFontaine began providing mobile service to VWGoA employees.
Joe summed up the purpose of mobile service perfectly: "It makes things seamless, convenient, and efficient for the customer." He and Greg explored that and other topics like:
-LaFontaine's journey with mobile service so far.
-Mobile service as a training tool for new technicians.
-Partnering with rental car companies as a mobile service opportunity.
