On this episode of the Pharmacy View podcast, Scott talks with Brianne Shephard, winner of the Pharmacy Assistant of the Year award in 2019. Scott and Brianne discuss Brianne’s experience in working with independent pharmacies and pharmacists to build their front-of-shop businesses and professional services. Brianne describes some of the difficulties she faces when trying to implement IT changes in pharmacies, and how best to approach a change management plan to get everybody on board and make things run smoothly.
