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Cop shows and crime fiction give us a world so nasty and brutish that police have to play it tough if they want to keep the peace and survive, but Seth Stoughton says we've been misled. The former cop and now law professor/policing expert says that while police have to be prepared for anything, civility, a cool head and patience are usually the best ways to fight crime while minimizing dangers to officers and the public. We talked about the psychology of police-civilian confrontations, alternatives to deadly force, and some recent cases where things went seriously wrong, including the Walter Scott shooting, the Sandra Bland arrest and the McKinney pool party.