Eliott Hoffenberg, Co-Founder & CEO at Vocca. Vocca helps medical clinics run 24/7 by automating their phone reception with AI.
It handles scheduling, triage, follow-ups, and patient prep through smart inbound and outbound calls. Thousands of providers use Vocca to reduce costs, save time, and deliver instant service—without the wait.
Episode Highlights:
- Eliott explains how his company builds AI voice agents to automate inbound and outbound calls for clinics—handling scheduling, prep instructions, follow-ups, and more. Voice is still the dominant channel in healthcare, and automation addresses staff shortages and inefficiencies.
- Rather than aiming for overly chatty or expressive bots, the team focuses on clear, predictable behavior. Patients trust the agent not because it feels human, but because it’s reliable, accurate, and always available—key in high-stakes healthcare settings.
- Instead of building just a voice layer on top of other systems, Eliott’s team takes a vertical approach—owning everything from telephony to intent classification to EHR integration. This control lets them move faster, ship safer, and serve complex healthcare needs.
- Many patients don’t realize they’re talking to AI. Eliott stresses that determinism + thoughtful design create reliable, familiar-feeling conversations. Sometimes, less AI is better if it improves trust and clarity.
- Eliott sees healthcare as 50% diagnosis, 50% communication. His vision is to build 24/7 AI receptionists that manage everything outside of clinical care—empowering patients and streamlining operations without needing a doctor for every question.
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Connect with Eliott Hoffenberg:
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