Liz Tsai of HiQ explores AI's impact on customer support automation, from her career shift to tech to integrating AI for enhanced interactions and compliance.
Episode Highlights:
-Liz shares her journey from growing up in Texas to attending MIT.
-She transitioned from physical commodities trading to the startup world, influenced by a close friend's startup in San Francisco.
-Accepted into YC in 2017, Liz navigated the initial excitement around chatbots, realizing the technology wasn't yet ready for customer support automation.
-Liz and her team built a large outsourced contact center, learning the intricacies of customer support.
- They shifted focus to automation, emphasizing the importance of real-time quality monitoring and systematic process automation.
-Liz discusses how HIQ integrates with support CRM systems, providing real-time visibility and data to improve customer satisfaction and support efficiency.
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Connect with Liz Tsai and Hi Operator
https://www.linkedin.com/in/liz-tsai-cx/
https://www.hiq.cx/
https://www.hioperator.com/
PL-ai-N Speak Podcast on LinkedIn - https://www.linkedin.com/events/pl-ai-nspeak-fromsupporttosucce7209615920908894208/theater/
Connect with Demetrios:
https://www.linkedin.com/in/dpbrinkm/
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