Welcome to "Airwaves and Insights," the podcast where Emily Ruark (Technical Trainer/Designer) and Shane Reif (seasoned technician/Technical Trainer), take you behind the scenes of the HVAC industry. Join us as Shane shares real stories and invaluable lessons from his vast experience.
In this episode, we delve into the critical aspects of HVAC work, exploring why training and proper installation are the cornerstones of success in this field. Shane will also unravel the mysteries of exceptional customer service, providing you with the best practices to ensure client satisfaction. We will also tackle the inevitable hiccups in the HVAC world, from addressing callbacks to navigating those tense conversations with customers.
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