Your client hired you as an expert, they expect that you’ll know what to do and if you don’t that you’ll figure out a way through the crisis.
You and your clients are in business together, work together and I promise you, in the end, it’ll all work out for the best in the end.
Some things to think about when you are presented with such a crisis:
- Put together a timeline of events
- Back any evidence up with data, leave any opinions at the door - it’s so easy to be angry and let emotions get the best of you, but in the end that does no one good
- If you don’t have evidence, get some
- Put together some recommendations past the event
- If this is affecting business today, figure out steps needed to address it until there’s a remedy
- Ask your client for their thoughts and suggestions
- Keep open communication, even make yourself available in ways that you never have
- After careful thought and consideration of options, put together a game plan to implement and stick to it
