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In this episode, you'll get to meet Tekmetric's new COO! Lauren Langston shares her journey from a software-focused background to joining the automotive industry, emphasizing her desire to deliver better technology tailored to the auto repair industry. Braxton and Lauren also get into the trust gap between consumers and auto repair shops, highlighting how transparency and the right technology can help bridge that divide.
00:00 Vertical SaaS in Professional Services
04:02 Consumer Distrust in Auto Repair
09:13 Enhancing Customer Trust Through Tech
12:06 Tekmetric's Brand and Founder Impact
14:59 Managing Tech Change in Business
20:19 "Founders Drive Continuous Innovation"
21:10 Tekmetric's Next-Level Customer Focus
24:25 "Aligning Customer Needs with Offerings"
27:47 Auto Industry's Vast Opportunities
31:46 Building Tech with Industry Experts
