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Description

Chapter 3 - The Culture Blueprint

INCLUDES:

Introducing the Blueprint

The Culture Blueprint

• Inspiration


• The Culture Hero


• The Immersion


• Vision


• Bold Action Step


• The Culture Crew

The Culture Growth Engine

Attract and Repulse

• Job Descriptions


• Interview Process

Induct and Initiate

• Induct into the Organization


• Team Initiation


• New Manager Introduction



Serve and Deliver

• World Class Service


• The New Service Model


• Use Data Collectors

Engage and Sustain

• Personalized Engagement


• Coach Up or Coach Out


• Dynamic Learning


• Unbreakable Rituals


• Schedule the Celebrations


• Policy Design: The 99% Rule


• Empowerment


• Epic Engagement

Share and Observe

• Share to Keep

By Robert Richman