Description

Chapter 3 - The Culture Blueprint

INCLUDES:

Introducing the Blueprint

The Culture Blueprint

• Inspiration
• The Culture Hero
• The Immersion
• Vision
• Bold Action Step
• The Culture Crew

The Culture Growth Engine

Attract and Repulse

• Job Descriptions
• Interview Process

Induct and Initiate

• Induct into the Organization
• Team Initiation
• New Manager Introduction



Serve and Deliver

• World Class Service
• The New Service Model
• Use Data Collectors

Engage and Sustain

• Personalized Engagement
• Coach Up or Coach Out
• Dynamic Learning
• Unbreakable Rituals
• Schedule the Celebrations
• Policy Design: The 99% Rule
• Empowerment
• Epic Engagement

Share and Observe

• Share to Keep

By Robert Richman