Today’s guest started her career in hospitality in a very unusual place; McDonald’s! She focused on how architecture and design could connect with the customers at the restaurant. Now, Sarah Klymson is the Vice President of Product Brand Development at Hyatt Hotels. She joins host Dan Ryan to discuss her journey through #hospitality and how she views the industry.
Takeaways:
Quote of the Show:
9:09 “One of the biggest things that I actually was reminded of this week when I traveled is how important inspiration is in a hospitality experience. Inspiring people and creating experiences for them that they will take into their lives. That's what hospitality is about. It's not just about caring for people and creating a wonderful experience when they're there, but it's also inspiring them, getting them to think about things in a different way.
When they go back into their normal lives, they take that sense of inspiration and hopefully it bleeds into other areas of their lives. I think that's really what's at the core. And I think that's why people are so passionate about this industry is because it inspires them. The sense of passion can come out and what we create either through design or the experiences that we create on property.”
Links:
Shout Outs:
1:44 McDonald’s
10:29: Miraval
14:46 Mark Hoplamazian
39:57 Hoffman Process
46:50 Jerry Seinfeld
54:05: Rookie Smarts
56:57 Vasu Dora
Ways to Tune In:
