Today’s guest disrupted the hospitality industry twice, and he took an inner city motel and turned it into the 2nd largest boutique hotel brand in America. He was once the global head of hospitality at AirBnb. Please welcome to the show, Chip Conley! Chip is the Founder of the Modern Elder Academy and the Author of the book Emotional Equations. Chip has also received the Pioneer reward, the highest honor in hospitality. He joins the host Dan Ryan to talk about the meaning of hospitality and how he sees it through his lens.
Takeaways:
Quote of the Show:
5:01 “Service is really a science, but hospitality is an art.”
Links:
Shout Outs:
1:43 The Hotel Phoenix
4:43 Danny Meyer
5:22 Hospitality Quotient
8:02 Rolling Stone Magazine
8:58 Hotel Vitale
9:08 Dwell Magazine
9:10 Real Simple Magazine
9:34 Ian Schrager
9:35 Kimpton
11:52 Peter Drucker
13:32 Brian Chesky
25:38 Hilton
25:39 Marriott
26:43 Man's Search for Meaning by Viktor Frankl
40:17 Andrew Alford
45:52 The Good Life by Dr. Bob Waldinger
50:36 American Prometheus: The Triumph and Tragedy of J. Robert Oppenheimer by Kai Bird
50:43 Cormac McCarthy
56:28 10,000 Waves
1;01:50 Oscar Wilde
Ways to Tune In:
