Today’s guest has a unique business and with that brings his positive attitude about life and hospitality to everything he does. Dan is joined by Michael Bedner, a partner at SOLi, and part of Hirsch/Bedner Associates. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!
Takeaways:
- In the hospitality industry, there are three major rules to live by. One, always do your best job. Two, you better enjoy what you do. And three, you must grow and learn from any mistakes.
- The best way to describe hospitality is that it is ladies and gentlemen serving ladies and gentlemen.
- Hospitality is all about making guests feel comfortable and at ease.
- The replacement of not having people at check in desks has turned it from a place of human gathering to a place where iPhones gather, it’s not as magical as it used to be.
- Comfort is not just your surroundings, it’s also how you are perceived. You want to make people feel glad they are at the place they chose to be, making sure they don’t feel like a burden.
- California has 1600 different building area codes, which makes it incredibly difficult to bring in new and innovative projects to the area.
- Michael is hopeful that in the future there will be enough people that are willing to try new and innovative ideas and change the way that the hospitality industry functions.
Quote of the Show:
7:49 “The most important element of hospitality is making someone feel totally comfortable at ease and enjoy the experience. You could do that in an empty room with nothing around. If the service is wonderful and we have a view. Or 98% of the time, you don't always have that amazing view. So you have to provide the atmosphere where you feel where you have, as Howard would say a sense of place.”
Links:
Shout Outs:
5:08 Howard Hirsch
5:32 Beverly Rodale Hotel
6:39 Porsche
6:40 Ritz-Carlton
34:18 Tesla
41:20 Buckminster Fuller
49:30 UC San Diego
51:44 Disneyland
Ways to Tune In:
