#008: In this episode of DevEx Unpacked, host Alan Carson sits down with Dave McConville, a customer success powerhouse at Cloudsmith, to explore what it truly takes to build lasting customer relationships in a complex, fast-growing tech company.
Dave shares his candid journey from aspiring software engineer to technical writer, scrum master, and ultimately, the go-to guy for making customers successful.
With humour and deep insight, Dave unpacks the realities of artifact management, navigating curveballs post-sale, and the critical role of empathy, transparency, and trust in building partner-like relationships with customers.
He discusses the early days of Cloudsmith, what it's like to move from Belfast to New Jersey as part of a remote-first company, and how he balances technical knowledge with human connection.
Tune in for practical wisdom, real stories, and a behind-the-scenes look at what makes Cloudsmith’s approach to customer engagement truly special.
