Dive from C-Store Center - Fraud Fighters Assemble! Protecting Our Stores, Protecting Our Community
Episode 32 Duration: 19 minutes
Join host Mike Hernandez as he transforms sales associates into fraud-fighting guardians of the restricted aisles. Through compelling real-world stories—including Mark's state seal detection at Elm Street, Sarah's nervous teenager group at Bayside, Jessica's tampered 12-pack discovery at North Street, Michael's distraction duo foiling at Walnut Street, and Sarah's lottery ticket tampering catch—learn the tricks fraudsters use, the red flags to watch for, and the technology tools that empower you to protect your store, uphold the law, and create a safe community environment.
Episode Overview
Master essential fraud prevention elements:
- Fake ID detection techniques
- Suspicious behavior recognition
- Tampered packaging identification
- Distraction duo awareness
- Technology tool utilization
The Fraud Fighter Mission: Guardians of Restricted Aisles
Learn to recognize:
- Cashier-to-guardian transformation
- Rule-bypass attempt prevention
- Smoke-booze-lottery protection
- Restricted area safeguarding
- Community defense responsibility
Fraud Tactic #1: Fake IDs - Trusting Your Gut
Develop approaches for:
- Inconsistency identification
- Blurry photo detection
- Mismatched font recognition
- Material texture assessment
- Gut feeling trust
Fake ID Red Flags
Master techniques for:
- Printing inconsistency spotting
- Photo clarity evaluation
- Font variation detection
- Material flimsiness recognition
- Unprofessional lamination identification
Real Story: Mark's Elm Street State Seal Discovery
Create systems for:
- Cigarette purchase attempt
- Legitimate first-glance appearance
- Nervous demeanor observation
- Fidgeting behavior recognition
- Suspicion triggering
Mark's Close Examination
Implement strategies for:
- Company policy explanation
- Special light utilization
- State seal color comparison
- Genuine ID reference checking
- Slight difference detection
Mark's Customer Confession
Establish protocols for:
- Scrutiny observation
- Customer fluster recognition
- Real ID admission
- Quick confession achievement
- Prevention success
Fake ID Detection Importance
Develop approaches for:
- Close examination value
- Instinct trust emphasis
- Extra attention payoff
- First line defense recognition
- Gut feeling tool power
Fraud Tactic #2: Suspicious Behavior - Jittery Giveaways
Create systems for:
- Nervousness recognition
- Excessive talking detection
- Rushing process identification
- Eye contact avoidance
- Jittery behavior spotting
Suspicious Behavior Red Flags
Master techniques for:
Nervousness Indicators:
- Fidgeting observation
- Sweating detection
- Excessive blinking recognition
- Anxiety sign awareness
- Getting-caught feeling
Excessive Talking:
- Distraction attempt recognition
- Irrelevant question spotting
- Joke-cracking identification
- Mood-lightening awareness
- Focus maintenance
Rushing Process:
- Impatience detection
- Transaction hurrying
- Around-glancing observation
- Worried behavior recognition
- Caught-concern identification
Real Story: Sarah's Bayside Nervous Teenager Group
Implement strategies for:
- Beer case presentation
- Nervous bunch identification
- Feet shuffling observation
- Eye contact avoidance
- Joke-around attempt
Sarah's Off-Feeling Response
Establish protocols for:
- Polite-firm explanation
- Careful ID examination
- Company policy following
- Birthdate inconsistency discovery
- Two ID mismatch recognition
Sarah's Prevention Success
Develop approaches for:
- Teenager realization
- Real ID forgetting excuse
- Empty-handed departure
- Alcohol sale prevention
- Underage customer protection
Suspicious Behavior Detection Importance
Create systems for:
- Calm demeanor maintenance
- Procedure following
- Body language monitoring
- Instinct trust
- Extra time investment
Fraud Tactic #3: Tampered Packaging - Eagle Eye Inspection
Master techniques for:
- Product inspection priority
- Packaging examination
- Sneaking prevention
- Eagle eye development
- Outside-inside balance
Tampered Packaging Red Flags
Implement strategies for:
Ripped or Resealed:
- Multi-pack examination
- Tear identification
- Uneven cut detection
- Tampering sign recognition
- Seal re-gluing spotting
Mismatched Packaging:
- Inconsistency awareness
- Visible resealing detection
- Altered packaging recognition
- Product verification
- Wrapping quality assessment
Real Story: Jessica's North Street Coca-Cola Scam
Establish protocols for:
- 12-pack purchase attempt
- Cardboard wrapping tampering
- Scotch tape sealing recognition
- Suspicious element detection
- Close examination explanation
Jessica's Discovery Process
Develop approaches for:
- Careful examination execution
- Cardboard end inspection
- Subtle opening detection
- Bottom reseal identification
- Beer can replacement discovery
Jessica's Red-Handed Catch
Create systems for:
- Customer admission achievement
- ID-avoidance scheme revelation
- Beer purchase attempt exposure
- Fraud prevention success
- Packaging inspection value
Tampered Packaging Detection Importance
Master techniques for:
- Quick check execution
- Rip-reseal spotting
- Ordinary deviation recognition
- Multi-pack examination
- Fraudulent attempt foiling
Fraud Tactic #4: The Distraction Duo - Teamwork Tactics
Implement strategies for:
- Pair operation awareness
- Matching outfit absence
- Security bypass attempt
- Dynamic duo recognition
- Eyes-peeled vigilance
Distraction Duo Red Flags
Establish protocols for:
Bait and Switch:
- Conversation engagement
- Question barrage
- Scene creation
- Partner sneaking
- Register distraction
Stay Alert:
- Whole interaction monitoring
- Surrounding scanning
- Overly chatty recognition
- Agitation detection
- Moment-taking pause
Real Story: Michael's Walnut Street Duo Foiling
Develop approaches for...
