Description

Most DTC brands lose 15-30% of their margin to return processing mistakes they don't even know they're making.

In this episode, discover:

• Why the "chaos corner" in your warehouse costs more than the actual refunds—from restocking delays to inventory write-offs that silently destroy profit margins
• How 50-500% return volume spikes in January-February create your biggest hidden opportunity to recover margin (not just process faster)
• The 5-minute Shopify integration that turns return data into actionable P&L insights before your next BFCM wave hits

Kyle Bertin is Co-founder and CEO of Two Boxes, a returns processing platform. His work touring major fulfillment centers at Outrider revealed the same problem everywhere: billion-dollar logistics operations with returns sections stuck 30 years in the past.

Whether you're doing $10K months or $1M months, this conversation delivers actionable insights you can implement this week.

📝 Full show notes, strategic takeaways, and resources: https://ecommercefastlane.com/podcast/episode-436/

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