In this episode of Facility Rockstars, host Jay Culbert sits down with John Bochman, Director of Facilities at Biomed Realty and VP of AFE Chapter 33. John reflects on his career journey, from facility coordinator to director, highlighting the importance of learning from failures, embracing accountability, and prioritizing effective communication. He shares key experiences, such as moving strainers backward and navigating the challenges of managing new projects in San Francisco and Massachusetts. John credits his education at Mass Maritime, the support of his professional network, and his commitment to continuous learning and training as key factors in his growth. He also emphasizes Biomed’s strong communication strategies, training programs, and the critical role of empathy in leadership. The episode underscores the value of organizational trust, teamwork, and personal growth within the facilities management industry.
Takeaways:
- Embrace Failure: Recognize that failures are an essential part of the learning process. Failures teach us how things work and help us improve. Leaders should create an environment where it is safe to fail and learn from those failures.
- Value Communication: Effective communication is crucial in preventing avoidable problems. Ensure that all team members are on the same page to avoid misunderstandings. Use tools like group texts and emails to keep everyone informed and aligned.
- Foster Accountability: Encourage accountability within your team. When team members take responsibility for their actions and understand the impact of their work, it drives better performance and innovation.
- Invest in Training: Continuous training helps in preventing repeated failures. Leaders should focus on both hard skills and leadership development to prepare their teams for future challenges.
- Understand Different Perspectives: Recognize that not everyone communicates or sees things the same way. Utilize tools like DISC to understand varying communication styles and improve interaction within the team.
- Promote Empathy: Cultivate empathy within your leadership style. Understanding and valuing your team's emotional experiences fosters a supportive work environment and motivates better performance.
- Adapt to Change: Change is an opportunity for growth and innovation. Embrace it and encourage your team to see change as a chance to learn and evolve.
Quote of the Show:
- "Failure is acceptable and expected; it’s okay to fail, just not to fail twice."
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Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com
