Damon Egan and Dave Foy discuss fixed operations, sales, service advisers, vacuum cleaners and books!
Damon gave us 2 tips for having great service advisers
1. Go to the morning sales department meeting and absorb what they are teaching them.
2. Do not hire experience!
You must have a process to train your team with. You cannot expect them to perform at the highest level if you do not show them what that looks like!
Books we discussed:
Principles by Ray Dalio
It Takes What It Takes by Trevor Mowad
Fixed operations Service Department Service Adviser Director Dealership Dealer New Car Dealer Principal
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