This week on Fixed Ops Mastermind: Chris Craig of RockED and Jeff Daniel of Maple Hill Auto Group join us to speak on the concerning turnover rates within our industry, and how we can get those numbers down!!
Where to find Chris Craig:
https://www.linkedin.com/in/chris-topher-craig
https://www.rocked.us/technician-skills
Where to find Jeff Daniel:
https://www.linkedin.com/in/jeff-daniel-8200a616
https://www.maplehillauto.com/dealership/staff.htm
This episode is brought to you by:
PartsEdge
Automotive Warranty Network INC
Petra Automotive Products
https://petraautoproducts.com/
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Chapters:
00:00 = Intro
00:56 = Reimagining the Service Department Culture
13:25 = Technology and Innovation as Retention Tools
37:28 = Bridging the Gap Between Expectations and Reality
#jobmarket #turnover #teambuilding #retention
