Summary:
On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully developed a caring culture that encourages open communication and growth. In this episode, Shawn and Jim discuss creating a culture of trust, the importance of celebrating wins, and how transparency is a necessity.
Thanks for tuning in!
Shownotes:
(0:45) Introduction to Jim
(2:40) Making Your Company’s Mission Personal
(5:17) Creating a Culture of Trust
(7:18) Building Trust within Your Team
(12:43) Fostering a Culture That Celebrates Winning
(21:33) Focusing on Data and Results
(24:55) Offering Transparency
(28:23) Investing in Your Employees
(33:08) Advice to Leaders Looking To Improve
(35:05) Closing Thoughts
Links:
Quotes:
“When that alarm clock goes off, there’s thousands of people that have already served you. From the sheets, the pillows, the bed frame, the alarm clock, thousands of people have served you. So everything is predicated on serving.” - Jim Robinson, (3:37)
“Building bridges is really interesting. That’s a good metaphor for a lot of companies solving problems. When you’re building a bridge and people are driving across, you have to have a lot of trust in that bridge. I think the ultimate goal in leadership is cultivating new leaders in the team they have to trust.” - Shawn Black, (4:37)
“Sometimes because we get tunnel vision, we lose some of our creativity…If you continually tell somebody how to do something from a micromanagement level, you really shrink their creativity. It’s crucial that you trust them to figure out how to be able to get things done.” - Jim Robinson, (21:50)
“If you’re hiring certain levels of employees, education’s not an option. People are growing into certain roles, or if they have acquired the skills to fill a certain role, it’s through education, and that’s through experience.” - Jim Robinson, (28:23)
