Show Notes:
(1:56) Creating a Family-First Culture
(4:05) Environment for Openness
(6:27) Growing as a CEO
(8:00) Advice for Creating an Open Door Policy
(12:28) Misconception with Family-First Model
(15:54) Autonomy in the Family-First Environment
(18:25) The Importance of Diversity
(21:07) Encouraging Communication
(28:53) How Family Culture Impacts Client Engagement
Links:
Quotes:
“You have to do that in the interview process. You gotta get them open. You gotta…as they interview you, you started on the sales pitch and you trying to sell the idea for them working for you versus asking more questions of them.” Jim Robinson, (3:08)
“That CEO thing just means I'm responsible to them. Not for them. I got to screw some things up, but I am responsible to them. That means [I’ve] got to do my very best to make sure we're continually growing and have a place for them to call home.” Jim Robinson, (7:49)
”[The family-first model is about] respect and dignity, caring, loving, learn to love, learn to be loved, accept love from others. That's really, really what we all want anyway. Why not give that?” Jim Robinson, (10:05)
”Family can be complicated. We prefer it not to be. So we simplify the family model and we just say, treat them like you treat your great-grandmother: dignity and respect, collaborate, ask opinions…” Jim Robinson, (19:37)
“Practice quality service, treat them like you'd treat your great grandmother: dignity and respect [at] all times and ask, what else can you do for them?” Jim Robinson, (31:55)
