Summary:
Join us as we introduce you to the next Evolution in our podcast journey. Service Evolution is the premier podcast for service industry professionals, providing insight and advice to help listeners advance in their careers, learn new skills, and make a positive impact. Our podcasts feature interviews with experts, advice from successful leaders, and inspiring stories of success. Whether you're new or experienced, Service Evolution can help you take the next steps toward success.
Unlock your true potential with us today!
Show Notes:
(0:49) Introducing Jim
(1:32) What Jim’s Currently Reading
(2:43) Inspiration behind Service Evolution
(6:16) Defining the Service Industry
(7:52) Skills Needed to Succeed in the Service Industry
(10:07) What to Expect from Service Evolution
(14:24) How Service Evolution Will Be Beneficial
(18:13) Advice to Those Starting in the Service Industry
(22:13) Future of the Service Industry
(26:00) Long-Term Vision for Service Evolution
Links:
Quotes:
“We’re trying to simplify their life and get them from point A to B. Point A may be the challenge and point B is the resolution, so let’s build bridges. Let’s create a seamless customer experience and get them from A to B in the most painless, cost effective way.” - Jim Robinson, (3:35)
“There’s a phrase we use regularly, customers will coach you. They’ll tell you. And if they stop telling you what they need, they’ve already quit or they’re about to. So the success of that is open dialogue. Hear them clearly and find out what they truly need.” - Jim Robinson, (9:02)
“Thousands of people already created a service so we’d have a better life this morning. That’s a big deal. We’re going to lean heavy into that. We’ll keep repeating that. We’re going to teach people how to serve, and we’re going to raise our bar in how we serve our teams.” - Jim Robinson, (15:21)
“I think the goal is to always impact lives. We can do that today, and we’re going to do it next year, the year after that, and beyond because we too are going to continue to grow. We will commit to staying in an education environment and joining committees so we can serve other people.” - Jim Robinson, (26:06)
