Shownotes:
(2:53) Introducing Randy Olson and Alana Dunoff
(6:03) Gratitude is Critical in FM
(8:39) Importance of Recognition
(11:34) Creating a Culture of Gratefulness
(17:23) Practical Ways to Show Gratitude to Staff, Vendors, and Clients
(20:50) How to Give Value to Your Team
(24:53) Recognition is the Root of Motivation
(26:58) How has an Attitude of Gratitude Impacted Randy's and Alana's life?
(32:22) Wrap Up + Takeaways
Links:
Shawn Black
Quotes
"The focus of facility management is all around the people."
(6:34) - Randy Olson
"What could be better than showing appreciation and providing recognition?"
(6:48) - Randy Olson
"The simple, 'Thank you.' just saying thank you on a regular basis. It's so powerful."
(18:30) - Alana Dunoff
"This year has shown, they call it the Great Resignation. People will get up and leave… they will follow their feet to someone who has gratitude and will appreciate them and will invest in them."
(23:48) - Shawn Black
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