Description

In this episode of FusionTalk, Steve and Anouck try something different. Inspired by the idea behind the “Five Whys”, they challenge each other with five open questions about Microsoft 365, consulting life, and how technology really lands in organisations. 

This is not about features or roadmaps. It’s about personal experiences, opinions, and the reality behind “best practices” when they meet real users, real projects, and real constraints. 

Expect an honest conversation about: 

• Why best practices often fail in real-life implementations
• Which Microsoft 365 tools consultants genuinely care about (and why)
• When solutions look good on paper but fail in adoption
• Governance vs culture: what should come first?
• Where AI can truly add value (and where expectations may be too high)
• What would actually break if Microsoft 365 disappeared tomorrow

The episode touches on real project stories, migration challenges, adoption pitfalls, and the tension between theory and practice. It’s a reflective, sometimes humorous conversation that will resonate with anyone working with Microsoft 365 in the field: consultants, IT leaders, product owners, and adoption managers.