AOE 1. Performance Improvement; Sub section 1.6. Change Management Theory
Learning objective: Describe why change management is important to plan for and manage as it relates to performance improvement initiatives
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Change Management Considerations:
- Introducing change is not easy and makes many uncomfortable
- Change often disrupts employees environment, expectations, productivity, etc.
- For real change to happen, employees must feel the need to change and see it as a benefit
- Expect emotional phases for change: fear, anger, resistance, anxiety, sadness, etc.
- Proactively plan for and be prepared to manage the change
- Identify champions for the change at all levels to be successful in managing the changes in the organization
- Expect resistance as change and having to learn a new way of work does not come easy for many; be prepared for barriers to the change
Three other roles that should be used as you plan/manage change initiatives:
- Change sponsors: individuals/groups with political power/assets and resources to support the intended change
- Change agents: individuals/groups responsible for implementing or facilitating the specifics of the change
- Change targets: individuals/groups who must operate differently, i.e. change
READ: Change Management by MindTools to learn about the objectives and activities for managing change in your organization:
- Sponsorship to Champion Change
- Buy-in for Need/Reasons for the Change
- Planning for Involvement
- Impact for How and When It Occurs
- Communication and Knowledge Sharing
- Assessing Stakeholder Readiness
- Responsibilities for Change Tasks
- Identifying Success Measures/Indicators
*Stay tuned and subscribe to the Learn/Perform Mixtape podcast for when I talk more about AOE 10 - Change Management … coming soon!
