Lainey Feingold is the author of Structured Negotiation published by the American Bar Association that explores an alternative dispute resolution process she’s used throughout her work as a disability rights lawyer. Through structured negotiation, she has collaborated with Target, CVS, Major League Baseball, Wal-Mart, and many other organizations in representing disabled people seeking full participation that our society has to offer.
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Jump to a conversation on…
- 2:25 How did you start the path to becoming a disability rights attorney?
- 4:50 What type of technology did they add to ATMs to make them more accessible?
- 6:50 What other companies have you done structured negotiations with?
- 9:09 Are there other ways for dispute resolution?
- 11:49 Can structured negotiations be used in business?
- 12:50 Who do you contact first if you have an issue?
- 14:40 Do people resist structured negotiations?
- 16:15 Is it unusual for companies to respond positively?
- 17:02 What types of issues have you run into?
- 19:04 What is the process with structured negotiations?
- 21:01 Do you bring outside experts as well?
- 22:07 Nobody likes to be told what to do so we give recommendations.
- 23:28 What type of skills and traits are needed to manage a structured negotiation.
- 27:40 What you do for your non-english speaking customers, you need to do for your blind customers.
- 28:50 How can I convince my boss to work in this way?
- 31:50 Increasing your potential customer base by building with accessibility in mind.
- 32:50 Showing appreciation for every small step along the way.
- 34:30 Positive press is more important than a lawsuit.
- 35:18 What are the characteristics that have made you a good negotiator?
- 37:37 How can people find your book?
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