A tremendous tragedy– and changing consumer tastes– forced them to re-focus their business strategy multiple times. But Ronnie Ketch, who has taken over the family business, says he wouldn’t trade it because it made their company stronger than ever… even if there were some stumbling blocks along the way.
Today, Ketch Design Centre in Oklahoma City is the go-to place for commercial and residential window treatments, upholstery, fine fabrics, and even wallpaper. They provide custom interior design work for a variety of clients, and how they’ve grown is a great lesson for any industry.
They have a commitment to getting it right and excellent customer service in every project they do. And that, says Ronnie, is what’s set them apart and allowed to stay relevant when you can buy just about everything online– except expertise and experience.
We talk about that, as well as…
