Description

Chef Lamar Moore shares how listening closely to guest reviews can uncover blind spots and spark smart changes to your menu or operations.

Takeaways:

• Guest feedback—even critical—is a valuable learning tool.
• Monitor reviews across platforms to stay aligned with guest expectations.
• Small comments can lead to meaningful operational improvements.

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.