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In this episode, Jeff is joined by Tom Schearer of Schearer Sales and Service. Tom talks about the complexities of used car sales, emphasizing the importance of honest communication with customers and building long-term relationships over short-term profits. The conversation also touches on investing in specialized tools and training to stay competitive, and the value of strong shop culture and effective team collaboration.
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00:00 Challenges in Used Car Dealership
08:34 "Dealers Prefer Used OEM Brands"
12:13 Limited Used Car Warranty Realities
19:53 "Tackling Car Repairs Holistically"
22:58 "Leadership Transition and Delegation"
26:16 Inconsistent Terminology Causes Confusion
35:17 Post-Warranty Car Maintenance Shift
38:33 Dealerships: Balancing Sales and Relations
45:36 Employee Transition Concerns
47:25 Chrysler Dealers' Hiring Agreement
56:23 Recognition Over Pay: Valuing Appreciation
01:01:36 Overcoming Fear: Embrace Collaboration
01:06:14 "Collaborative Collision Repair Insights"
01:12:32 "Importance of Knowledge Sharing"
01:14:50 Retirement and Mentorship Goals
01:18:49 Apology and Anticipation
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