Over the last year or so, Klarna has been on a rampage to automate away. They've sliced tools, costs and staff. Begging the question...
Is this just a VC narrative or is there more than meets the eye?
- (00:00) - Introduction
- (02:44) - Klarna's Journey and Financials
- (05:49) - AI's Role in Cost Reduction
- (07:51) - Customer Service Innovations
- (10:28) - Internal Knowledge Management
- (13:47) - Introduction to Data Consolidation
- (14:29) - Enterprise Search and Internal Tools
- (15:20) - Klarna's Knowledge Graph and AI Integration
- (16:38) - Deprecating Salesforce and Workflow Changes
- (20:05) - HR and Employee Feedback Innovations
- (25:51) - Build vs. Buy Debate
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