In this episode of the Travel Buddy Podcast, we sit down with Nowell Outlaw from Switchfly to discuss the outcomes of their recent 2025 All-Hands meeting in Denver. Learn more about Switchfly's remarkable growth, strategic directions, and their transformation from a tech company into a full-fledged travel service provider. Nowell provides insights into the unique challenges and opportunities arising as they rapidly expand their customer base and service offerings.
Key Highlights:
- Switchfly's strategic evolution using insights from "Playing to Win" to guide their 12-24 month planning.
- The successful onboarding of new air carrier customers and the expansion of dynamic air packaging solutions.
- Switchfly's journey from being solely a tech provider to a comprehensive travel service and support agency.
- Insights into handling growth, onboarding 80% of the Fortune 500 companies for travel redemption using the Switchfly platform.
- The importance of fostering a fun, whimsical corporate culture to drive innovation and employee engagement.
Quotes:
- "If you're not having fun, it makes it really hard to get things done." – Nowell Outlaw
- "We're now able to launch a customer in kind of 30 days, which is really remarkable." – Nowell Outlaw
- "Our key word for this year is growth." – Nowell Outlaw
