We've all heard the saying "Communication is Key" and, when it comes to running a vibrant, successful business with a thriving team, that old saying rings absolutely true!
Malcolm D. Smith, CEO of The True You, is a communication master, motivational speaker, and licensed clinical social worker who can teach your team how to unleash their full potential.
The Human Touch
As a customer in need of help, getting stuck on the phone talking to a robot with no option to speak with a human is one of the most frustrating experiences of everyday life. As more and more businesses switch to automated and even AI-operated communications, human-powered customer service has become a rarity.
Businesses can stand out by ensuring quality sales agents who listen to customers' concerns and communicate effectively. As Malcolm D. Smith explains, The True You's training program aims to teach participants how to "enhance every interaction with newfound confidence and finesse."
Influence Training For Excellence In Sales
The True You offers businesses the opportunity to utilize its comprehensive Influence Training Program which is designed to encourage employees to tap into their full potential. This training program is led by the company's CEO, Malcolm D. Smith, who has nearly 30 years of personal growth and development experience.
This immersive training program can help your team members improve their social interactions by practicing its unique approach to sales and relationships. During the training program, you and your team will learn Malcolm Smith's expert communication styles and the art of personality coding. Both of these skills can improve your team members' customer service, as they'll learn how to connect and engage with clients in any situation, even potentially contentious ones.
During the Influence Training program, team members will also learn the secrets of decoding individual preferences and motivations. These skills are helpful for sales, as participants are better equipped to understand what motivates each unique customer and speak with them in their preferred communication style.
About The True You
Founded by Malcolm D. Smith, The True You's mission is to help individuals and teams tap into their true selves, exceed their goals, and transform their lives and companies. The True You also offers education and inspirational content through a podcast of the same name, available on all streaming and podcast platforms. Malcolm D. Smith's first book, True Transformation: From Living in the Shadows to Letting Your Light Shine, can be ordered through the company's website or Amazon.
Want to learn more and contact Malcolm D. Smith at The True You? Make a great decision for the future of your team and company by visiting the link in the description!
The True You, LLC
City: Phoenix
Address: 3120 West Carefree Highway
Website https://iammalcolm.com/
Phone +1 480 389 8376
Email info@iammalcolm.com
