When a team member resigns with no notice, it can feel like chaos. Rachel and Marcus share their experience handling a sudden departure and how their team structure allowed for a smooth transition, minimizing disruption to clients and maintaining high service levels. They outline the specific steps they took, from verifying the resignation to reassigning responsibilities, highlighting the importance of having clear protocols in place.
Chapters
- (00:00) - Who's Really The Boss Season 3 Episode 08
- (00:29) - Welcome to the Show: A New Recording Location
- (03:08) - Unexpected Team Resignation: Navigating Immediate Changes
- (05:53) - The Power of Team Structure in Crisis Management
- (10:18) - What is Our Typical Process When A Team Member leaves?
- (15:57) - The Importance of Capacity Planning and Team Support
- (19:29) - Learning from Experience: Avoiding Team Burnout
- (26:47) - Equipment Return and Security Measures
- (34:38) - How Our Team Communicates
- (36:27) - Realigning Team Responsibilities
- (42:34) - Introducing New Team Members and Ensuring Smooth Transitions
- (48:25) - Reflecting on Team Resilience and See You Next Time
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