Description

Rethinking how work works

In this episode of The Independent Minds, host Michael Millward chats with Michael Shank, creator of the Process Inventory Framework and author of Digital Transformation Success. Together, they explore how organisations can shift from siloed structures to integrated, process‑driven operating models.

Shank shares his journey from technologist to transformation specialist, describing the moment he realised the power of mapping what an organisation actually does.

This episode explores:

• Process Inventory Frameworks and why they solve long‑standing  organisational challenges
• Digital transformation pitfalls and how to avoid them
• Breaking down silos and building a shared organisational language
• The future of process management in an AI‑driven world
• How organisations can use process data to unlock AI value
• Why verbs matter more than job titles when describing work
• Real‑world examples from banking, consulting and large‑scale transformation programmes

Shank also discusses the importance of creating a comprehensive, living repository of organisational processes, one that integrates people, technology, risk, compliance, products and third‑party relationships. As he notes, “Process doesn’t sit in isolation; it lives in a community of processes that has connections.”

Whether you're a leader navigating digital transformation, a process management professional, or simply curious about how organisations really function, this conversation offers practical insights and fresh thinking.

Keywords: Digital Transformation, Process Inventory Framework, Process Management, Business Architecture, Organisational Design, AI in Business, Systems Thinking, Enterprise Transformation, Michael Shank, Michael Millward, Independent Minds Podcast

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