On this October 29, 2024 Financial Services Online podcast, host Paige Estritori discussed a surprising resurgence in cash usage in Australia, despite a significant reduction in physical banking infrastructure. We also learned about the Australian Financial Complaints Authority's (AFCA) enhanced efforts in resolving financial complaints, with a significant increase compared to the previous year. The show also featured news on the Australian Prudential Regulation Authority's upcoming release of its findings on Super Funds spending practices, focusing on transparency and accountability. Finally, Paige covered the case of a customer who faced issues with Bankwest over faults in financial hardship arrangements, emphasizing the need for improved customer transparency and respect. She also highlighted the importance of staying informed and abreast of changes in the financial services sector.
