Everything changed for ConnectOne Bank in just 36 hours. Fortunately, this progressive community bank in New Jersey and New York City was technologically prepared to move their employees to remote work and continue to serve their clients.
Siya discusses how her team took a proactive approach across their retail network and how they built communication templates for "artificial client(s)" to assist their long-standing "relationship banking model." In a time of crisis, "people just want someone to pick up the phone sometimes," and the ConnectOne team married this spirit of service with their tech-savvy infrastructure to deliver a better experience for their clients.
