What We Cover In This Episode:
The best ways for a fitDEGREE client to send a support ticket for the team to look after, as well as what to expect for turnaround time [3:29]
What to be aware of in terms of the order of urgency in which issues are addressed [8:15]
Some of the “do’s and don’ts” when submitting a support ticket [10:47]
Why Ali will often suggest that the person requesting support hop on a call with her versus corresponding via email [15:59]
An underutilized resource that has great benefits when used to solve issues that arise [18:30]
Quotes:
“I think a big thing is we want to do a great job, [but] we're not mind readers and it’s ok to explain the first email like you’re explaining it to a 5-year old.” [Nick, 5:54]
“Don’t think that everything is going to be solved in 24 hours if you’re reporting an issue that you’re having, and specifically a big issue. If it’s a very pressing bug we tackle things in an order of urgency, and we assign levels to those things.” [Ali, 10:50
“A lot of times when I get questions I’ll send back a reply and then I’ll suggest we get on a call together, because I think it’ll be easier to discuss this further via call, because whatever the topic is, it’s just more involved than email can handle.” [Ali, 15:59]
LINKS:
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.instagram.com/whycoachingandconsulting/
