What We Cover In This Episode:
How clearly defining roles and responsibilities for every position is crucial for a studio’s success [7:50]
Why hiring for a cultural fit is key [9:29]
Consistent, transparent communication will set you on the path to mastering employee management every time [11:04]
The damaging impact that micromanagement has on your employees and culture in the studio [16:54]
The magic that happens when you invest in the development of your people, regardless of their position [18:34]
Final thoughts on recognizing and rewarding the efforts of your team [19:24]
Quotes:
“Hiring just isn't about skills, it is about bringing people in who align with your studio’s values. Focus on finding candidates that contribute to your community and culture.” [9:32]
“Micromanagement is the worst. Nobody ever said, ‘I really enjoy my manager micromanaging me, it makes me feel like I am on top of my game’. So, you do not want to be breathing down their throat, and this all comes down to that first 60 to 90 day onboarding.” [16:55]
“If you have a studio manager, invest in them actually managing their people. If you have your instructors, help them out with new certifications coming up. Supporting their professional growth is going to keep employees motivated and prepared to contribute more. It feels like you care about them.” [Nick, 18:57]
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