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Description

What We Cover In This Episode:

Quotes:

"Automation is to help retention. I do not think it is meant to be the driver of the conversation. At this point, I feel it is more informational than anything, it's not really [meant] to take a personality." [Nick, 10:07]

"As consumers, we pretty much know what we want, especially if we have signed up to enter your ecosystem. We are aware of you, we will make that choice when it makes sense for us." [Nick, 13:26]

"You should be able to look at your booking keeping once a month, or once a quarter at least, look at all of the subscription software that you have and know exactly what they do, which team members are using them and what problems they're solving. If not, get rid of it." [Nick, 16:21]

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