It's one thing to acquire a donor, it's another thing entirely to keep them. On this episode, Ben sits down with stewardship and donor engagement expert Jocelyn Kwok to discuss the art of cultivating long-term relationships with donors. Join them for an engaging look into what effective stewardship looks like, the qualities of a good stewardship coordinator, and how to connect with donors on a deeper level.
You will want to hear this episode if you are interested in...
- Defining small charities and why Jocelyn loves working with them [1:44]
- Diving into Jocelyn's Enneagram number [4:10]
- Exploring stewardship and getting to know your donors [7:45]
- What makes a good stewardship coordinator? [15:09]
- Creativity and logistics in stewardship [20:55]
- Helpful resources for stewardship [25:37]
- Ben's perspective on quality stewardship and using data effectively [31:42]
- Planning stewardship into a fundraising strategy [37:24]
- How community-centered fundraising impacts stewardship [41:30]
- Common challenges in stewardship and the role of a charity board member [44:19]
Resources & People Mentioned
- Email Frontier FM YOUR fundraising questions at junkmail@frontier.io!
- Check out Cameo!
Connect with Jocelyn Kwok
Connect With Frontier
