Kick out crazy, lock the down and windows behind it, and never let it back into your business! Today we talk about how crazy can be detrimental to your business. How it affects the culture of your business and the bottom line of your business.
Do not miss these highlights:
01:02 We've all hired a person and come to realize they weren't who they said they were
02:41 If you want your business to grow and you want your business to survive - You got to keep crazy out!
03:15 What happens when crazy comes into your business
04:32 There has to be a consistent experience for your patients
06:34 If crazy is in your building right now, you need to get that crazy out as quickly as possible - That crazy is going to make you crazy!
07:36 It is your fault as a leader if the expectation is not clear
07:54 The only way you are going to survive and grow your practice to a multimillion-dollar profitable practice is to have team players on your team
Transcription of Episode #16:
0:01You're listening to the Functional Medicine Business Podcast featuring Dr. Deb, one of the most creative functional medicine business practitioners in her industry. She shares the wisdom and knowledge that she has gained over 25 years of functional medicine, a pioneer in functional medicine, scheduling, leadership and Practice Management. Dr. Deb has a wealth of knowledge and is eager to share to help functional medicine become more productive. And for the practitioners and patients to live better lives. Our podcast shares the good and the bad of our industry. Because Dr. Deb knows the pain you live every day building a functional medicine practice with practical tools on how to manage money, taxes and patient care, she will discuss it all with you.
0:54How many of you have let crazy into your building? Y'all know what I'm talking about. We've all hired that person that sat across from us at the table and told us all these great things about themselves, how they could help grow our practice, how they could help make us more efficient, how they had all of the skills that you needed, they could stick, they knew how to process blood, they knew how to schedule great. And then yet, got them in the office. They started their first day and their second day. And then you realized that they weren't who they said they were, they didn't have the ability to stick, they were missing five out of six of your patients that you had in the office. They didn't know how to use a computer. They answered the phone like they were a truck driver, no offense to anybody out there. But we've all had these people in our practice, right? We've all had the person that was able to con us and we believed them. Or you're like me, you felt sorry for them. And you thought that you could help them grow as a person. But ultimately, the only thing it helped us do is grow you because you had to learn patience. And I had to learn how to handle somebody that wasn't who they said they were and wasn't who I thought they were. And they sat across from the table for me, and then they cried when I had to fire them.
2:35We've all had crazy in our building. I'm here to tell you that if you want your business to grow, you want your business to survive. You got to keep crazy out. And in once it gets through the door, lock that door behind you as hard and as tight as you possibly can to never let crazy back in. Because crazy in your building means crazy everywhere for your business and for your practice. Now, y'all know what I'm talking about when I'm saying this. It's not to be rude in any way, shape, or form. But when crazy comes into the building, all of a sudden you have drama everywhere. You have people that don't want to work with that. I had someone that worked for me one time, that was the best person that I could think of to protect me. She kept everybody away from me. She protected my time she protected my practice, she protected me.
